Last updated: June 28, 2026

Privacy Policy

Underground Euros operates underground-euros.com and uses this website to provide information about the shop, receive contact requests, manage appointment requests, send opt-in updates, and send opt-in service reminders.

Information we collect

We collect information you choose to provide through the website, including:

  • Contact details such as your name, email address, and phone number.
  • Appointment request details such as preferred appointment time, service interest, vehicle year, make, model, trim, and notes you submit.
  • Newsletter or marketing email signup information.
  • Service reminder preferences and consent records.
  • Messages you send through contact forms or appointment management pages.

We do not collect payment card information, insurance information, or driver's license information through this website.

Information collected automatically

The website and its service providers may collect technical information such as IP address, device and browser information, pages viewed, referring pages, approximate location inferred from network data, timestamps, and security signals. We use this information to operate, secure, measure, and improve the website.

We may use analytics tools, including Google Analytics and Cloudflare analytics products. These tools may use cookies, pixels, scripts, or similar technologies. We treat analytics, advertising measurement, and cross-site tracking disclosures as a sale or sharing of personal information where applicable law uses those terms, including when Google Analytics is configured in a way that shares data with Google for measurement, advertising, or product improvement.

How we use information

We use information to:

  • Respond to messages and appointment requests.
  • Create, review, confirm, reschedule, cancel, and manage appointment requests.
  • Send transactional appointment emails and service reminders when enabled.
  • Send marketing or newsletter emails only when you opt in.
  • Keep customer, vehicle, service, consent, and communication records.
  • Detect abuse, spam, security incidents, and operational problems.
  • Maintain backups and business records.
  • Comply with legal obligations and enforce website terms.

Email and SMS choices

Marketing email is opt-in. You can unsubscribe from marketing email using the unsubscribe link in the message or by contacting us.

Service reminder messages are opt-in. SMS reminder consent is not a condition of service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS where supported, or contact us to update reminder preferences.

When we disclose information

We disclose information to service providers that help operate the website and business, including hosting, backup, email delivery, SMS delivery, analytics, security, and form-protection providers. These providers may include IONOS, Cloudflare, Google, Resend, Twilio, and S3-compatible backup storage providers.

We may also disclose information when required by law, to protect rights and safety, to prevent fraud or abuse, in connection with business transfers, or with your direction or consent.

Sale, sharing, and targeted advertising choices

We do not sell customer lists for money. Because analytics and advertising measurement providers may receive identifiers and usage data, we treat those disclosures as sale, sharing, or targeted advertising where applicable law defines them that way.

You may opt out of sale, sharing, or targeted advertising by contacting us through the contact information on this website. You can also use browser privacy controls, cookie controls, and the Google Analytics Opt-out Browser Add-on. We will honor legally required opt-out requests.

Retention

We retain contact messages, appointment records, service history, newsletter records, message logs, consent records, and backups indefinitely unless we decide they are no longer needed, you request deletion and deletion is legally appropriate, or law requires a different retention period. Backup copies may remain until they are overwritten or retired in the ordinary backup cycle.

Your privacy rights

Depending on where you live and how privacy laws apply, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to opt out of sale, sharing, targeted advertising, or certain profiling. To make a request, contact us through the contact information on this website. We may need to verify your request before acting on it.

If a request is denied, you may appeal by replying to the denial or contacting us again with "Privacy Appeal" in the subject or message.

Children

This website is intended for adults and vehicle owners or drivers. We do not knowingly collect personal information from children under 13. If you believe a child under 13 provided personal information, contact us and we will review the request.

Security

We use administrative, technical, and organizational safeguards intended to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure.

Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact

Contact Underground Euros through the email, phone number, or address listed on this website.